Purchase options cancellation policy

Subscriptions

Once you have been charged for your monthly, or multi-month, subscription box you have 24 hours to cancel and receive a refund.  After the 24 hour period has lapsed, cannaSWAG will not be able to refund your purchase. No refunds, returns or exchanges on any cannaSWAG subscription product.  Please contact our customer service for more details and assistance. 

All cannaSWAG subscriptions are prepaid.  This means that you pay for the term you'd like to receive boxes, and pay the full amount up front.  When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged at the interval you specified in your subscription. 

All subscriptions will auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it anytime and you will still receive the full compliment of your subscription order.  This means if you purchased a 3 month subscription and you cancel the day after placing the order, you will still receive all 3 boxes, but will not be automatically charged when your subscription ends.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.